When sorry is not enough

Last week on my daily round trip from home-station-work-station-home I had a painful encounter.
What happened was the train was at the final stop (my stop). When trains usually slow down they jolt a bit causing several people to lose their balance.
Well on Friday afternoon I encounted this jolt only to let out a roaring scream in pain. Why? Because I had a buisness women on the mobile infront of me not concentrating, lost her balance and not looking stabbing me with the heel part of her shoe. My foot was bare (you could see skin). Immediatley she turned around, looked at me, managed to say an insincere sorry and continue on her merry way. Me, hobbling off the train in pain could see a imediate bruiise on my foot. Move on to a week later today and I am left with a scar. Her heel dug so deep into my skin its there to stay for a while!
Now I know that she couldn't of helped it but she could have handled the situation better. I'm not talking about kissing my foot or anything (that would freak me out), i am talking about ending her phone conversation, offering assistance and then continue on her merry way.
Some people will always think about themselves especially on the train.